Terms & Conditions
This agreement is between you (the patient) and GD Health Clinics Limited.
- Insurance company payments
GD Health Clinics Ltd are registered providers with all the major medical insurance companies. We are prepared to invoice the insurance company direct on your behalf provided you give us the appropriate registration/membership number and claim or authorisation number where required at your INITIAL ASSESSMENT.
We are unable to invoice insurance companies retrospectively on your behalf.
Please note that you are responsible for payment where there is insufficient cover, an insurance company rejects a claim or an excess exists on your policy.
This agreement is between yourself and GD Health Clinics Ltd and you are ultimately responsible for all invoiced payments.
- Payment methods
Self-paying patients are required to pay for their session in advance or on the day. Our osteopaths are able to receive cash or credit/debit card payments. We also accept BACS and Paypal payments (please use name and session date or invoice number as reference).
Cheques should be made payable to GD Health Clinics Ltd and any invoice number written on the reverse.
- Non attendance and cancellation
If you do not attend an appointment or cancel your appointment within the 24 hours prior to the appointment time, a £20 charge for the appointment will be levied unless exceptional circumstance apply.
- Access to medical records
GD Health Clinics Ltd agree to supply copies of records to you or a third party subject to receipt of the request in writing with your full signature.
- Discharge reports
As a matter of good practice your osteopath may send a discharge report to your general practitioner or consultant. Please inform your osteopath if you do not wish them to do this.
- Complaints Procedure
If you have a complaint please contact the office by telephone (0800 612 6212) or in writing to GD Osteopathy & Sports Massage, 61a Southbury Road, Enfield, EN1 1PJ.
- Late Payment
We request all invoices to be settled immediately on receipt. An administrative charge may be added to any further correspondence relating to collection of the monies due. If subsequent overdue invoices or letters are not settled we will seek reimbursement via a debt recovery service.
By contacting or becoming a client / patient of GD Health Clinics Limited you consent to us creating and storing records concerning you and your treatment, which may include details concerning your medication, treatment and other issues affecting your health conditions, in accordance with the General Data Protection Regulation (GDPR). These records will be retained for eight years, (or until you reach 25 in the case of someone aged 16 – 18), when treatment is ceased in order to comply with legal guidelines. These records will be processed in accordance with our 2018 Privacy Notice, a copy of which you will see. Please read our Privacy Notice, you will be asked to sign a consent form to provide your explicit consent to the storage and retention of your records.